FAQs
Can your team complete installs outside of Auckland or only in Auckland?
Yes, we can! We have a team of accredited installers we use around New Zealand, and there is no location we cannot look after. All our products are produced at our Head office in Auckland to ensure quality and brand consistency nationwide
What is your process?
Our process is very straight forward: once you confirm the order with us, it will be processed through to our design team who will provide a mock-up. When we have received confirmation/approval of artwork, we will then produce your order and either put it on a courier for delivery OR schedule in the installation/application with you.
What are your lead times?
Once you have confirmed your artwork, ourlead time for production is generally five working days depending on the size of the project. If you require installation/application, we will contact you with a booking within five days after confirmation of the artwork.
Can you help me with my design?
We have a team of in house designers who specialise in what we do. We will provide you with a design mock-up first, and once you are happy with the final design, we will go into production.
If you are not too sure about what it is you would like, that’s ok; our team will provide you with some different concepts for you to choose.
What are your warranties?
Our warranties vary depending on the product we are using; each product has a supplier warranty and life expectancy.
With our signage, vehicle, and interior products, we offer a 12-month workmanship warranty and a product warranty which can vary from 3 – 7 years.
We are a 3M select member, and if needed, we can have a specific warranty written for your project.
What type of design files do you need?
If you can provide us with Vector, EPS files and brand guidelines; this will ensure we will produce your logo to the exact specifications.
If you do not have a logo in this format, we can recreate it for you and send you the design files, so you don’t have this issue again going forward.
Can I get a custom sign/ design made?
Everything we do at Colourworx is custom made and tailored to what the client requires. Our design team will take your vision and provide you with a mock-up first to approve before we produce.
Can I use my own photograph in the design?
The short answer is YES and NO. It all depends on how large you want to go and the quality of the original photo. The best way to test this is to send us your photo via Dropbox or We Transfer, and we will blow it up to the size you want and send you a section of the print via email to show you the resolution.
Colourworx use Shutter stock, Dreams time and i Stock so we have access to a variety of different images and can source something similar to your original photo if it does not work.